26 10, 2018

Transmission Asset Management

2018-10-26T14:01:18+00:00Comments Off on Transmission Asset Management

One of the largest Power Transmission companies in the U.S. had issues with their existing Enterprise Data Management (EDM) strategy and framework not adequately managing their asset inventory data. In working with Y&L, we created and implemented a new EDM system for the client that would more effectively: Provide asset [...]

26 10, 2018

Nationwide Retail Cashier System Upgrades

2018-10-26T13:59:02+00:00Comments Off on Nationwide Retail Cashier System Upgrades

Our client, who operates optical retail stores across 36 states, was looking to perform a major POS system upgrade. All of the servers and POS stations were upgraded via remote access through Microsoft RDM. Hardware was shipped out in waves to the stores. Once received, Y&L technical support would call [...]

26 10, 2018

Process Improvement via Automation

2018-10-26T13:58:00+00:00Comments Off on Process Improvement via Automation

A major turbine manufacturer out on the West Coast, had a significant issue with handling imports from other countries into their main distribution facility. Import jobs were commonly 20 pages long, containing 300 line items. The long manual process required manually looking up each item approximately three times. Each part [...]

26 10, 2018

Onsite and Offsite Helpdesk Support

2018-10-26T13:44:24+00:00Comments Off on Onsite and Offsite Helpdesk Support

One of the oldest and largest independent, nonprofit, applied research and development organizations in the United States reached out to Y&L to provide operations management and helpdesk support to IT end users to include after-hours and offsite support. Y&L provides ongoing helpdesk support through Level 1 & 2 Techs, Network [...]

26 10, 2018

Mobile/Compatibility Testing

2018-10-26T13:43:25+00:00Comments Off on Mobile/Compatibility Testing

A global manufacturer of Agriculture & Irrigation products decided to mobile enable their key web business applications. Y&L was chosen as the system and technology partner for the program mentioned above. The Y&L testing team provided end-end testing services that include test strategy & planning, functionality/regression testing, Integration testing, l18N [...]

26 10, 2018

Converting Data into Insight

2018-10-26T13:42:40+00:00Comments Off on Converting Data into Insight

A New Jersey-based manufacturing company wanted to uncover insight around their quoting lifecycle; won vs. lost quotes in comparison to all quotes. Using Tableau as a front-end reporting tool, the Y&L Analytics & Data Science team began comparing operational performance against key performance indicators (KPIs) established for the client. Our [...]

26 10, 2018

Finding and Keeping IT Talent

2018-10-26T13:41:32+00:00Comments Off on Finding and Keeping IT Talent

Many businesses struggle to find professional IT developers that fit a specific niche. Our client, an industry leader in providing integrated payment solutions, marketing services, and retail products, was no different. The company faced challenges in finding professional IT contractors skilled in Oracle ATG, a niche skill set. Many of [...]

24 10, 2018

Customer Sentiment Analysis

2019-09-05T22:35:06+00:00Comments Off on Customer Sentiment Analysis

Retail client wanted to analyze customer comments using text analytics. Customer calls into the Service Center are captured and saved in a raw text format. Y&L analysts extracted Service Center data and derived sentiment utilizing latent Dirichlet allocation, text pooling, and clustering algorithms in R. This data was first explored [...]

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