Our client, who operates optical retail stores across 36 states, was looking to perform a major POS system upgrade. All of the servers and POS stations were upgraded via remote access through Microsoft RDM.
Hardware was shipped out in waves to the stores. Once received, Y&L technical support would call each store and walk them through the process of setting-up the hardware which consisted of connecting to the server as well as installing new components such as the KVMs and barcode scanners. Once the hardware was set-up, our team would remotely access the client’s servers and the POS stations to configure them with preconfigured Group Policies. Approximately 600 stores received the upgrade and the project was completed in 2.5 months.