A large government licensing agency in Austin, TX which processes 30,000 license applications per year was looking for an automated solution that would expedite processes, reduce inquiry calls and improve both agent and consumer satisfaction. The agency issued both commercial and individual licenses, supported 11 different license and registration types [...]
Our bank client uses a proprietary platform, to manage their sales, onboarding and account services. This allows our client to have an end-to-end flow of information on prospecting to customer onboarding and upselling. Through the consolidation of activities, their platform has enabled the bank to train branch representatives on one [...]
A large financial institution wanted to replace their SharePoint functionality in their Wire Transfer service with a .Net solution and complete a series of enhancements to the Wire Workflow application. Y&L was chosen to undertake this transition as well as make the following enhancements: Require double confirmation on Email Wire [...]
One of the largest banks in Texas had a pressing need of having an automated solution for Visa Resolve Online file (VROL) and Wire Settlement processes which were both being performed manually. The bank was looking for a solution that would address the following: High amount of manual work with [...]
Software upgrades are inevitable. In attempting this type of overhaul, it’s important to document the challenges and create a solid plan to ensure that you achieve your upgrade performance improvement objectives. Y&L Consulting recently helped the Argo Group with their SharePoint migration and performance optimization. Challenge: Argo used SharePoint as [...]
Healthcare strategies and technologies that reduce costs and enable the organization to bring new operating models to scale while leveraging financial and clinical information to drive performance and quality are in high demand. Healthcare stands to derive the greatest benefit from digitally capturing, storing and harvesting patient data. Data analytics [...]
CLIENT: NUSTAR ENERGYL.P. NuStar Energy L.P. is a publicly traded, limited partnership based in San Antonio, with 8,433 miles of pipeline; 84 terminal and storage facilities that store and distribute crude oil, refined products and specialty liquids; and two asphalt refineries and a fuels refinery with a combined throughput capacity [...]
INDUSTRYBACKGROUND Despite the desire to go paperless, Federal, State and regulatory requirements often mandate mailing paper correspondence in certain industries. The P&C Insurance industry is one such industry. Unlike the validation of phone numbers or email addresses, physical address validation is a protracted process, making it difficult to ascertain correctness. [...]
