24 10, 2018

Addressing a Negative Closing Ratio

2018-11-09T07:16:03+00:00Comments Off on Addressing a Negative Closing Ratio

Client wanted to determine their pricing sweet-spot on their core product lines along with insight around their quoting lifecycle: won vs. lost quotes. The objective was to create an end-to-end solution prototype consisting of database integration with front-end delivery. Our analysts loaded a Teradata database and, using Tableau, began to [...]

24 10, 2018

Predictive Revenue Model

2018-11-09T07:13:35+00:00Comments Off on Predictive Revenue Model

The client wanted to predict, week-over-week, where revenue would be 10-weeks out. Our analysts determined the delta between revenue and guided revenue. If the delta was above the set threshold, our automated business rules identified the product line causing the impact down to the regional level so immediate action could [...]

24 10, 2018

Service Desk Dashboards & Reporting

2018-11-09T07:12:49+00:00Comments Off on Service Desk Dashboards & Reporting

Y&L provided client real-time PowerBI Dashboards that automatically ingested, transformed, and provided visualization for operational metrics. The dashboards included drill-down into incidents, service requests, change requests, star performers, and trends. Dashboards were built to be mobile-friendly and a landing page with helpful tips and feedback loops was implemented. To maximize [...]

24 10, 2018

Improving Help Desk Reporting Metrics

2018-11-09T07:09:47+00:00Comments Off on Improving Help Desk Reporting Metrics

Utilizing the client’s Excel data, a dashboard was created to manage and visualize help desk activities. The Excel data was imported into Tableau and our team implemented numerous best practice data metrics, dimensions, and aggregate key performance indicators. The dashboard was able to drill-down from a top-level view to a [...]

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