INDUSTRYBACKGROUND “Salvage” is the insurer’s way to literally salvage what they can from an otherwise catastrophic loss. Most insurers outsource the entire salvage life cycle from towing to auctions to specialist vendors. As it is not a customer-facing transaction, salvage processing often gets very little attention. And while it does [...]

INDUSTRYBACKGROUND The speed at which a customer’s claim is processed has a direct impact on customer satisfaction and retention. A slow processing cycle can often be due to heavy manual processes and inherent inefficiencies that can have a very direct effect on operational costs. Apart from these internal challenges, a [...]