CASE STUDIES

Strategic Thought

There is a lot to manage. If you ever sat down to think about all of it, you might not go back to work the next day. From end user needs (help desk and desk side support, asset, software and patch management, back up and recovery, break fixes) to enterprise needs (operating systems, server admin, […]

October 26, 2018

Readiness Assessment

Prior to any major software implementation or expansion, a Readiness Assessment is always a good first move. Primavera-Unifier Assessment San Antonio When it comes to a corporation’s use of a particular software product, some departments can be heavy users while other departments may have limited use or understanding of the same software. This could cause […]

Bexar County Mobile App

Y&L recently completed a new mobile application for Bexar County, Texas. The Robust Mobile Application took four months to complete. In conjuction with community officials, Y&L went through the entire design, development quality assurance and user testing process. Community Members can Utilize the Mobil Application to: View and add upcoming community events to their calendars Receive […]

A Little Education – A Big Issue

During the first year of a help desk engagement at one of our newest clients, Y&L help desk analysts noted two major spikes in employee password resets. During those times, help desk associates were overwhelmed and service levels decreased. As a result, internal customer satisfaction with the internal help desk took a hit. The first […]

It’s A Team Effort

Going beyond traditional help desk support, Y&L Help Desk consultants know that it is part of their mission to uncover cost saving opportunities and process accelerators. During the course of working with one our client’s, our associates identified a significant cost-saving opportunity. When tracking down loaner cell phones, Y&L Help Desk associates discovered our client […]

Moving On – Moving Up

Since 2001, our client began to grow independently from their parent company. They quickly outpaced their initial IT infrastructure staff, support model, and processes. Initially, the company utilized internal employees to provide help desk support for the corporate headquarters, which housed over 500 employees. This support model, however, was not sustainable nor scalable to service […]

Pure Genius

Our client was looking for a way to make their IT department more approachable and valued by their employees. Taking from the success of the “Genius Bar” concept from Apple Stores, Y&L Help Desk leadership suggested creating something similar inside the client’s headquarters location. In working with the client, a space was allocated on one […]

Carter Bank & Trust Achieves 3,800% ROI with Automate

A year into his new position at Carter Bank & Trust, the CIO realized his team was spending far too much time on routine, manual processes. From new employee onboarding and payroll to customer account maintenance, he knew there was a better way to handle many essential but inefficient and error-prone activities. The Automate Results: […]

Automate Eliminates SYSPRO Night Duty for Lab Products Manufacturer

Instead of requiring employees to manually trigger and generate reports from home at specific hours in a specific sequence on a nightly basis, World Precision Instruments wanted to automate the entire process without investing in custom programming. Automate business process automation saved the day—and the night—with a drag-and-drop automation strategy that also saved tens of […]

Automating Crystal Reports with Automate Saves 20 Hours per Week for Appliance Distributor

For wholesale appliance distributor Echelon Home Products, generating and distributing reports for four different business divisions used to require at least 20 hours of weekly Crystal Reports work as well as wreak havoc among employees every Monday because of an all-day report-related network slowdown. The Automate Results: Saved 20 hours per week Improved accuracy Sped […]

Financial Group Streamlines Loan Origination with Robotic Process Automation

On a daily basis, data from an online application needed to be extracted from an https website and verified. This task was automated by an old, unreliable script, and whenever it stopped working the Aldergrove Financial Group IT team was forced to finish the process manually. Automation is supposed to save time, but this scripted […]

Automate Integrates Critical Applications for a Major Medical Center

The University of Texas MD Anderson Cancer Center has the challenge of staffing and managing thousands of nurses busy delivering top-notch patient care. To manage this complexity, MD Anderson relies on three critical applications. The Automate Results: Enhanced security features Automated thousands of file and data transfers between applications Hard-cost savings of .8 of an […]